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How 89fb Handles Your Personal Data

Your account information and payment activity on 89fb are handled with clear rules — what we collect, why we keep it, and how you can request changes. Access and eligibility depend on your local law and eligible regions.

Data you controlbKash, Nagad, Rocket payment privacyCookie transparencyAccount security
89fb How 89fb Handles Your Personal Data
PRIVACY CONTACT

Reach Us About Your Data

Email Support Send your data request or privacy question to our support address. We aim to respond within the timeframe required by applicable law in your region.
Live Chat Open the chat window from your account dashboard. Our support team can log a formal data request on your behalf during available hours.
Account Settings Some data changes — like updating your contact number or linked wallet — can be made directly inside your account settings without contacting support.
DATA HANDLING STANDARDS

How We Protect and Manage Your Information

Payment Data Security bKash, Nagad, and Rocket transaction references are encrypted in transit and at rest. We never store your mobile banking PIN or full wallet credentials on our servers.
Cookie Controls We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. You can adjust cookie preferences from your browser settings at any time.
Account Access Logs Every login to your account is timestamped and tied to a device fingerprint. If you notice an unrecognised session, contact support immediately to lock the account.
Data Requests You can request a copy of the personal data we hold, ask us to correct inaccurate details, or request deletion where permitted by applicable law in your region.

Common Questions About Your Privacy

We collect your name, contact details, and the payment method you register — bKash, Nagad, or Rocket. We also record transaction references generated by your mobile wallet during deposits and withdrawals.

We share data only to process your transactions — for example, confirming a Nagad deposit reference — or where local law requires it. We do not sell your personal information to advertisers or data brokers.

Retention periods follow applicable law in the regions we serve. Once the required period ends, your data is deleted or anonymised. You can ask us about the specific period that applies to your account.

Send a request via the support email or live chat from your account dashboard. We will respond within the timeframe required by applicable law. Deletion requests are subject to any legal retention obligations.

Transaction reference numbers are stored to verify payments. Your mobile banking PIN and full wallet credentials are never stored by us — those stay between you and your mobile money provider.

Closing your account triggers our standard retention review. Data required by law is held for the applicable period, then deleted. You can confirm the timeline by contacting support after submitting a closure request.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.