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What You Agree to When You Use 89fb

These terms set out the rules for your account on 89fb — how you open it, fund it with bKash, Nagad, or Rocket, and what we both expect. Access and eligibility depend on your local law and the regions we currently serve.

Account holder rulesDeposit and withdrawal termsEligibility by regionFair use policy
89fb What You Agree to When You Use 89fb
ACCOUNT SECURITY

How We Protect Your Account and Data

Your account security and the integrity of your transaction history are handled through the steps below. We keep records of all wallet transactions — bKash, Nagad, Rocket — for the period required under applicable law, and you can request a statement at any time through support.

Account Verification

We verify your identity before processing your first withdrawal. This step protects your wallet and prevents unauthorised access to your account balance.

Data Retention

Transaction records and account data are retained for the period required by applicable law. You may request access to your own data by contacting support in writing.

Session Security

Each login session is protected by OTP verification sent to your registered mobile number. If you did not initiate a login, contact support immediately to lock your account.

Dispute Process

If you believe a transaction on your account is incorrect, raise it with support within 30 days. We review wallet logs and respond with a written outcome.

TERMS CONTACT

Reach Us About These Terms

If any part of these terms is unclear or you need to raise a concern about your account, our support team handles queries through the channels below. We aim to respond to account and terms queries within one business day.

Live Chat Open the chat widget from any page on 89fb for real-time help with account or terms questions.
Email Support Send a detailed query to our support address for written confirmation of any terms-related decision on your account.
Help Centre Our help centre covers common account questions including wallet linking, withdrawal steps, and account verification.

Common Questions About These Terms

These are the questions we hear most often about account terms, eligibility, and how our rules work in practice.

Account access depends on your local law and the eligible regions we serve. It is your responsibility to confirm that using this platform is lawful where you are before registering.

Yes. We update terms when our services change and notify you via your registered contact. Continuing to use your account after that notice means you accept the updated version.

If your account is closed and you have a remaining balance, contact support to arrange a withdrawal to your linked bKash, Nagad, or Rocket wallet, subject to verification.

Send a written request to our support team. We will provide your transaction history and account data within the timeframe required by applicable law in your region.

Contact support within 30 days of the transaction date. We review the wallet log for your bKash, Nagad, or Rocket payment and send you a written outcome.

The same terms apply across all eligible regions. Local law in your area may affect which features are available to you, but the account rules themselves do not vary by city.
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Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.